Our claim experts are there for you anywhere and anytime so you can rest assured that you'll receive great claim service which is easy, convenient, and fast.
Claim Process
Step 1
Prepare the documents and call 1790 to report the accident
Please prepare the required documents: driver’s license, policy number, and vehicle registration to speed up the claim process.
Step 2
Receive a claim note from the adjuster
The adjuster who is located nearest to the accident scene will issue a claim note for you.
Step 3
Bringing your vehicle out for repairs at garage
You have an option of more than 1,800 In-Network Garages nationwide to send your vehicle for repairs.
1. Prepare the documents
Please prepare the required documents: driver’s license, policy number, and claim note to speed up the claim process.
2. Bringing the vehicle over for repairs at the selected In-Network garage
You have an option of more than 700 In-Network Garages nationwide to bring your vehicle over for repairs.
3. Just wait for repair
The garage, service centre or spare parts shop will file a claim, negotiate the cost of repairs, and the final bill will be submitted to the Company via an automated online system.
LMG Exclusive Garage
Pocket commits to providing the best service. We have selected the standardized garage nationwide. There is less queue of appointment which save your time. And also you can rest assured of the quality and speed of approval for your repair work.
Currently, we have more than 50 LMG Exclusive Garages nationwide. And we plan to expand more garages each year to reach our customers across the country.
